How to install an eSIM

Your eSIM is delivered as a QR code. Installing it takes about two minutes and needs an internet connection (Wi-Fi is fine).

Before you start: make sure your phone is eSIM-compatible and network-unlocked. Keep the QR code open on another screen, or print it. Do not scan it from the same phone you are installing it on.

Android (including Google Pixel and GrapheneOS)

1. Buy your eSIM from the Juvega shop and open the email or order page that contains the QR code.
2. Open Settings, then Network and internet. On GrapheneOS, first turn on eSIM support (it stays off until you need it). Then tap SIMs.

3. Tap + Add SIM (on some phones it is called Add eSIM or Download a SIM instead).
4. Choose Set up an eSIM and scan the QR code you received from Juvega.

5. Wait for the plan to download, then tap Set up or Activate.
6. Turn the eSIM on. Under Settings > Network and internet > SIMs, make sure Mobile data is set to the new eSIM when you are travelling.
7. Turn on Data roaming for the eSIM if your plan is for a country you are visiting.

iPhone

1. Open Settings, then Mobile Data (or Cellular).
2. Tap Add eSIM, then Use QR Code.
3. Scan the QR code and follow the prompts.
4. Label the plan, for example "Travel", and choose it for Mobile Data.
5. Turn on Data Roaming for the new plan if needed.

Tips

• Install the eSIM before you travel, but only switch it on when you arrive. Many plans start counting days from first connection.
• A QR code can normally be used once. If installation stops halfway, do not delete the eSIM and do not scan again. Contact us and include your order number.
• Keep your normal SIM turned on for calls and texts if you want to stay reachable on your usual number.

Troubleshooting

• "Unable to add eSIM": check your internet connection, restart the phone and try again.
• No data after installing: switch Mobile data to the eSIM, turn on Data roaming and restart the phone.
• Still stuck: use the contact page and tell us your phone model and what message you see.