1. INTRODUCTION
Welcome to Juvega. These Terms and Conditions govern your use of our website and the purchase of products from Juvega FZE-LLC, a company registered in AJMAN Freezone, United Arab Emirates.
By accessing our website or purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.
We reserve the right to update, change, or replace any part of these Terms and Conditions at any time. It is your responsibility to check this page periodically for changes.
2. COMPANY INFORMATION
Legal Entity Name: Juvega FZE-LLC
Registration: AJMAN Freezone, United Arab Emirates
Contact Email: support@juvega.com
3. ELIGIBILITY
By using this website and purchasing our products, you represent and warrant that:
- You have the legal capacity to enter into binding contracts
- There is no minimum age requirement to purchase from Juvega
- All information you provide is truthful and accurate
4. PRODUCTS AND SERVICES
4.1 Digital Products
Juvega offers the following digital products:
- eSIM data plans
- Mullvad Voucher Codes
- Threema Keys
- Cryptomator License Keys
Delivery: All digital products are delivered instantly via email to the address provided at checkout immediately after payment confirmation.
eSIM Specific Terms:
- eSIMs must be activated within 60 days of purchase. Failure to activate within this period will result in automatic cancellation without refund.
- The validity period of your eSIM plan begins at the moment of installation and activation on your device, not at the time of purchase.
4.2 Physical Products
Juvega offers the following physical products:
- Juvega branded shirts and socks
- Google Pixel Phones flashed with GrapheneOS
Product Descriptions: We strive to ensure all product descriptions, images, and specifications are accurate. However, we do not warrant that product descriptions or other content on our site are completely error-free.
5. PRICING AND PAYMENT
5.1 Pricing
- All prices displayed on our website are in Australian Dollars (AUD) .
- Prices do not include shipping costs, which are calculated and displayed at checkout.
- We reserve the right to change prices at any time without prior notice.
5.2 Payment Methods
We accept the following payment methods:
- Stripe Payment Gateway (Credit/Debit Cards, etc.)
- Cryptocurrency Payment Gateway
By submitting payment information, you represent and warrant that you are authorized to use the chosen payment method.
5.3 Payment Processing
- For Stripe payments: Your order will be processed immediately upon payment confirmation.
- For Cryptocurrency payments: Your order will be processed once the transaction has been confirmed on the blockchain.
6. SHIPPING AND DELIVERY
6.1 Processing Times
All orders require 1-2 business days for processing before shipment. Processing times do not include shipping transit times.
6.2 Shipping Methods
Google Pixel Phones:
- Domestic shipping only within Australia
- Shipped via Australia Post
- Tracking information will be provided via email once your order ships
Juvega Shirts and Socks:
- International shipping available
- Shipped via standard postal services
- Tracking may vary by destination
6.3 Shipping Costs
- Shipping costs are calculated based on weight, dimensions, and destination
- These costs are displayed at checkout and are non-refundable
- We do not offer free shipping thresholds
6.4 International Shipping and Customs
For international orders of shirts and socks:
- The customer is solely responsible for any import duties, customs fees, taxes, or brokerage charges imposed by their country’s customs authority
- These fees are not included in the purchase price or shipping cost
- Customs policies vary widely by country; please check with your local customs office before ordering
- Delays caused by customs are beyond our control
6.5 Lost or Stolen Packages
Important: Once a package is marked as “delivered” by the shipping carrier (Australia Post or international equivalent), the responsibility for the package transfers to the customer.
- Juvega FZE-LLC is not liable for lost or stolen packages after delivery confirmation
- Any claims regarding lost or stolen packages must be pursued by the customer directly with the postal service or shipping carrier
- We will provide all necessary proof of shipment and delivery to assist with such claims
7. RETURNS AND REFUNDS
Our Return and Refund Policy is incorporated into these Terms by reference. Please refer to our separate Refund and Return Policy page for detailed information regarding:
- No returns for change of mind
- Digital product non-refundability
- eSIM 60-day activation window
- Faulty physical goods process
8. USER ACCOUNTS
8.1 Account Creation
You may choose to create an account on our website for a faster checkout experience and to view your order history.
8.2 Account Responsibility
You are solely responsible for:
- Maintaining the confidentiality of your account password
- Restricting access to your account
- All activities that occur under your account
Juvega FZE-LLC is not liable for any loss or damage arising from your failure to protect your account credentials. If you suspect unauthorized access to your account, you must notify us immediately at support@juvega.com.
9. INTELLECTUAL PROPERTY
9.1 Ownership
All content on this website, including but not limited to:
- Logos
- Product photographs
- Graphics
- Text
- Brand names (including “Juvega”)
Are the exclusive intellectual property of Juvega FZE-LLC and are protected by applicable copyright and trademark laws.
9.2 Restricted Use
You may not:
- Reproduce, distribute, or use any content from this website for commercial purposes without our express written consent
- Use the name “Juvega” or our logos in any media, publication, or marketing material
9.3 Media and Press
The name “Juvega” and associated branding may not be used by any news network, journalist, publication, or media outlet without explicit written permission from Juvega FZE-LLC. This includes but is not limited to print, digital, broadcast, and social media.
10. PROMOTIONS AND COUPONS
10.1 Monthly Coupons
Juvega offers a monthly coupon code providing 10% to 20% off the purchase price of eligible items.
10.2 Coupon Terms
- Coupons are valid only during the specified promotional period
- Coupons cannot be applied to past purchases
- Coupons are non-transferable and cannot be exchanged for cash
- We reserve the right to modify or cancel any promotion at any time without notice
- Only one coupon may be used per transaction unless otherwise specified
11. MARKETING COMMUNICATIONS
By creating an account or making a purchase from Juvega, you consent to receive monthly marketing emails from us. These may include:
- Promotional offers
- New product announcements
- Company news and updates
Opt-Out: You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link at the bottom of any marketing email. Please note that even if you unsubscribe from marketing emails, you may still receive transactional emails related to your orders (order confirmations, shipping notifications, etc.).
12. PROHIBITED USES
You are prohibited from using our site or its content for:
- Any unlawful purpose
- Soliciting others to perform or participate in unlawful acts
- Violating any international, federal, or provincial regulations
- Infringing upon our intellectual property rights
- Harassing, abusing, or harming others
- Submitting false or misleading information
We reserve the right to terminate your use of our website for violating any of these prohibited uses.
13. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by law, Juvega FZE-LLC provides our website and products on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, regarding:
- The operation or availability of our website
- The accuracy, completeness, or reliability of any information on our site
- Products purchased or obtained through our site
14. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Juvega FZE-LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:
- Loss of profits
- Loss of data
- Loss of goodwill
- Service interruption
- Computer damage
- System failure
In jurisdictions that do not allow the exclusion or limitation of liability, our liability shall be limited to the maximum extent permitted by law.
15. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Juvega FZE-LLC and our directors, employees, and affiliates from any claim or demand, including reasonable legal fees, arising out of:
- Your breach of these Terms
- Your violation of any law or third-party rights
- Your use of our website or products
16. GOVERNING LAW AND DISPUTE RESOLUTION
16.1 Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates and the regulations of the AJMAN Freezone.
16.2 Dispute Resolution
Any dispute arising out of or in connection with these Terms, including any questions regarding their existence, validity, or termination, shall be referred to and finally resolved by the courts of Ajman, United Arab Emirates.
17. SEVERABILITY
If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
18. ENTIRE AGREEMENT
These Terms and Conditions, together with our Refund and Return Policy, constitute the entire agreement between you and Juvega FZE-LLC regarding your use of our website and purchase of our products, superseding any prior agreements or understandings.
19. CONTACT INFORMATION
For any questions regarding these Terms and Conditions, please contact us at:
Email: support@juvega.com